Returns & Exchanges

At Moment Factory, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day window for returns and exchanges on all eligible items in their original condition.

1

Initiate Your Request

Log in to your account or visit our returns portal with your order number and email address to select the items you wish to return.

2

Print Your Label

Once your request is approved, a prepaid shipping label will be sent to your email; simply print it and attach it to your original packaging.

3

Drop Off the Package

Securely seal your items and drop off the package at any authorized carrier location or scheduled pickup point near you.

4

Receive Your Refund

After our warehouse team inspects the returned goods, your refund or exchange will be processed within 5 to 7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing