Frequently Asked Questions
Everything you need to know about shopping with Moment Factory.
What is the standard shipping timeframe?
We typically process orders within 1-2 business days. Depending on your location, standard shipping takes between 3 to 7 business days to arrive.
Do you offer international delivery?
Yes, Moment Factory ships worldwide. International shipping rates and delivery times vary by country and are calculated at checkout.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Please contact our support team to initiate a return request.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to monitor your package's progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are your products covered by a warranty?
Yes, all Moment Factory products come with a one-year limited warranty against manufacturing defects to ensure the highest quality standards.